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Policy document · Adopted February 2024

Support Service Terms of Use

Terms of Use for The Wandering Man - Not-for-Profit Organisation

The Wandering Man Support Service is committed to providing information on support services to the community. Accessible online via our website, through webchat, email, and also available by telephone, the service is designed to assist individuals seeking general guidance.
  1. General Information Provision The information offered through your interactions with the Support Service is intended for general purposes and should not be interpreted as legal, medical, or professional advice. Despite the guarantees under consumer protection law, including the Australian Consumer Law, The Wandering Man does not provide warranties or representations regarding the accuracy or completeness of the Support Service. Users should apply their own judgment in assessing the information's relevance and are encouraged to consult professional advice when necessary.
  2. Online Security While The Wandering Man takes precautions to create a secure and virus-free environment, we cannot guarantee that the Support Service online platform is immune from computer viruses or other defects, except as required by consumer protection laws.
  3. Limitation of Liability Within the bounds of consumer protection legislation, The Wandering Man is not liable for any losses, damages, claims, costs, or expenses that may arise from these Terms of Use or the use of the Support Service.
  4. Service Accessibility Continuous access to the Support Service is not guaranteed, and The Wandering Man is not liable for any online unavailability due to system malfunctions, maintenance, or telecommunications disruptions. If the online service is inaccessible, telephone support remains available, and vice versa.
  5. Privacy and Personal Information Personal information provided to The Wandering Man is protected under our Privacy Policy and the Privacy Collection Statement for the Support Service, which are integral to these Terms of Use. Both documents are available on our website at www.thewanderingman.com.au and explain how we handle your data in compliance with Australian privacy laws.
  6. Electronic Communications While relying on third-party service providers for electronic communications, The Wandering Man cannot ensure the delivery or security of such communications. We are not responsible for network or service issues or any losses arising from them.
  7. Cookies and Data Logging The use of cookies on our website allows us to improve user experience. If you prefer not to accept cookies, you may adjust your browser settings, but this may affect your ability to use the Support Service online.
  8. Intellectual Property All rights, including copyright and patents related to the Support Service, are owned or licensed to The Wandering Man. Unauthorized use, copying, or transmission of any part of the Support Service is prohibited.
  9. Acceptable Use Policy When using the Support Service, you must not engage in activities that infringe upon the rights of others, are unlawful or harmful, or breach any applicable laws or regulations.
  10. Right to Terminate Access The Wandering Man reserves the right to terminate or restrict access to the Support Service at any time without notice, particularly in cases of breach of these Terms of Use.
  11. Governing Law These Terms of Use are governed by the laws of Victoria, Australia, and any disputes will be subject to the jurisdiction of its courts.
  12. Severability If a provision of these Terms of Use is deemed invalid, the remaining provisions will continue to be effective.
  13. Amendments to the Service and Terms The Wandering Man may modify the Support Service and these Terms of Use at any time. By continuing to use the service, you agree to adhere to the updated Terms of Use.
Adherence to Australian laws, especially regarding donations and privacy, is a cornerstone of The Wandering Man's commitment to ethical and legal compliance within the not-for-profit sector.

Questions about this document, or want a signed copy? Email hello@thewanderingman.com.au.